Shipping & Delivery Policy

Last updated: 8/14/2026

1. Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

For custom-made or personalized items (such as wedding cards or corporate stationery), processing time may take 5 to 7 business days, depending on the complexity of the design and order volume.

2. Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: Estimated delivery in 5-7 business days.
• Express Shipping: Estimated delivery in 2-3 business days.

Please note that delivery delays can occasionally occur due to unforeseen circumstances beyond our control (e.g., severe weather conditions, carrier delays).

3. Domestic & International Shipping

We currently ship primarily within the country. For international orders, please contact our support team prior to placing an order to confirm shipping feasibility and rates.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Elaamy is not responsible for these charges if they are applied and are your responsibility as the customer.

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@elaamy.com with your name and order number, and we will look into it for you.

5. Contact Us

If you have any further questions about your shipping or delivery, please don't hesitate to contact us at hello@elaamy.com.